They Hacked McDonald’s Ice Cream Machines—and Started a Cold War

May 10, 2021 10:31 PM

How one couple built a device to fix McDonald’s notoriously broken soft-serve machines—and how the fast-food giant froze them out. "But after years of studying this complex machine and its many ways of failing, O’Sullivan remains most outraged at this notion: That the food-equipment giant Taylor sells the McFlurry-squirting devices to McDonald’s restaurant owners for about $18,000 each, and yet it keeps the machines’ inner workings secret from them. What's more, Taylor maintains a network of approved distributors that charge franchisees thousands of dollars a year for pricey maintenance contracts, with technicians on call to come and tap that secret passcode into the devices sitting on their counters."
posted by folklore724 (1 comment total)

Double scoop, I'm afraid.
posted by They sucked his brains out! at 10:39 PM on May 10, 2021