update on the Chipotle Bowl-thrower who was Forced to Work Fast Food
August 6, 2024 9:31 AM Subscribe
In December, Night_owl alerted us to Rosemary Hayne, who was sentenced to a job in fast food for throwing a bowl inside a Chipotle in Cleveland. Grub Street has just posted a follow-up, The Empathy Punishment.
(archive link)
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Poor Emily Russell. May she turn out to the best nurse in Ohio.
posted by NoMich at 9:51 AM on August 6 [16 favorites]
posted by NoMich at 9:51 AM on August 6 [16 favorites]
Wow, she really is still unrepentant. Reading her comments, I was like, "I'm guessing no one enjoys your company, do they?"
posted by Kitteh at 9:52 AM on August 6 [11 favorites]
posted by Kitteh at 9:52 AM on August 6 [11 favorites]
Woof. I don't think any of the attempts in the article to soften Hayne worked at all. I kind of agree with the judge that reality TV has normalized this kind of behavior, but I think we've had waves of brutality in every society through the ages so who knows?
More than that, though, fuck Chipotle. Making Russell complete her shift covered in food? Bugging her about when she was going to come back to work? Giving her a $0.10 raise when they needed her to step up to a managerial position?
posted by queensissy at 10:07 AM on August 6 [32 favorites]
More than that, though, fuck Chipotle. Making Russell complete her shift covered in food? Bugging her about when she was going to come back to work? Giving her a $0.10 raise when they needed her to step up to a managerial position?
posted by queensissy at 10:07 AM on August 6 [32 favorites]
posted by Inspector.Gadget at 10:19 AM on August 6 [4 favorites]
More than that, though, fuck Chipotle.
I liked the part where they said she'd have access to a company paid therapist and then didn't do that. These policies cost pennies per employee to implement, and the benefit (both actual benefit from a mental health perspective, and intangible benefit of knowing you work for a company that provides things like this) is enormous. I guarantee you Chipotle corporate has access to company paid therapists after a crisis event. What horseshit.
posted by phunniemee at 10:25 AM on August 6 [35 favorites]
I liked the part where they said she'd have access to a company paid therapist and then didn't do that. These policies cost pennies per employee to implement, and the benefit (both actual benefit from a mental health perspective, and intangible benefit of knowing you work for a company that provides things like this) is enormous. I guarantee you Chipotle corporate has access to company paid therapists after a crisis event. What horseshit.
posted by phunniemee at 10:25 AM on August 6 [35 favorites]
Reality TV? Is it 2007?
The real question is if these min wage service jobs are a sufficient punishment for assault, why are we sentencing people who haven't committed a crime to do them for years without promise of retirement?
posted by jy4m at 10:29 AM on August 6 [38 favorites]
The real question is if these min wage service jobs are a sufficient punishment for assault, why are we sentencing people who haven't committed a crime to do them for years without promise of retirement?
posted by jy4m at 10:29 AM on August 6 [38 favorites]
In 2017, Cleveland Magazine surveyed 46 cases in which Judge Cicconetti had given out unusual punishments. In half of those cases, the offender ended up back in court. (The overall recidivism rate in Ohio was 27 percent.) The magazine also spoke to one man who received a creative sentence from Cicconetti and said that the subsequent virality of his judgment, which made the news, had been more punishing than the sentence itself. He had even considered changing his name.
Novelty sentencing not only doesn't work, it's also cruel and unusual punishment.
posted by box at 10:39 AM on August 6 [10 favorites]
Novelty sentencing not only doesn't work, it's also cruel and unusual punishment.
posted by box at 10:39 AM on August 6 [10 favorites]
More than that, though, fuck Chipotle
Yeah, like that’s part of the real problem with all of these situations. Places like Chipotle mandate “standardized” portion sizes, which means that if someone gets less of one thing, they get a basically sad, useless meal that they’re still charged full price for. And it’s because they’re trying to maximize their profits, rather than deliver a good food experience. Similarly, they don’t hire enough staff, because paying staff cuts their profits, which makes people angry - but they don’t lose money if people are angry. It’s only the employees who suffer.
posted by corb at 10:40 AM on August 6 [7 favorites]
Yeah, like that’s part of the real problem with all of these situations. Places like Chipotle mandate “standardized” portion sizes, which means that if someone gets less of one thing, they get a basically sad, useless meal that they’re still charged full price for. And it’s because they’re trying to maximize their profits, rather than deliver a good food experience. Similarly, they don’t hire enough staff, because paying staff cuts their profits, which makes people angry - but they don’t lose money if people are angry. It’s only the employees who suffer.
posted by corb at 10:40 AM on August 6 [7 favorites]
This isn't a sufficient punishment any more than letting a wealthy person off with just a $50 fine is. Actually, I think this weirdly bookends that situation. Just as a wealthy person has more than enough money not to notice it, Hayne's already lived through more than enough indignities to not care if she has to suffer one more. What difference does it make?
And this judge is just a clueless scold.
posted by RonButNotStupid at 10:44 AM on August 6 [4 favorites]
And this judge is just a clueless scold.
posted by RonButNotStupid at 10:44 AM on August 6 [4 favorites]
Let me wave the Fuck Chipotle flag harder and taller.
My granddaughter worked there and was promoted several times. Part of what made her quit wasn't just the shitty pay, the shitty hours, the impossible demands, but the way she was expected to treat her workers. That, and the fact that corporate loves when managers can skirt the health codes and make them mo' money.
Yeah, Hayne is a piece of work, but the real bitch in the room about the incident is Chipotle.
posted by BlueHorse at 10:50 AM on August 6 [9 favorites]
My granddaughter worked there and was promoted several times. Part of what made her quit wasn't just the shitty pay, the shitty hours, the impossible demands, but the way she was expected to treat her workers. That, and the fact that corporate loves when managers can skirt the health codes and make them mo' money.
Yeah, Hayne is a piece of work, but the real bitch in the room about the incident is Chipotle.
posted by BlueHorse at 10:50 AM on August 6 [9 favorites]
That was a really long article, and I was feeling like I was reading one of those recipes where you just want the ingredients list and the author has to tell you about why this recipe reminds them of their childhood as a morel-polisher in Tuscany, and I just wanted to know the UPDATE on the situation, as promised.
The update is: nothing's changed, the offender is still a botch, the industry's still a hellhole, going viral causes issues, people suck. 4,452 words to tell you that.
posted by The otter lady at 11:08 AM on August 6 [41 favorites]
The update is: nothing's changed, the offender is still a botch, the industry's still a hellhole, going viral causes issues, people suck. 4,452 words to tell you that.
posted by The otter lady at 11:08 AM on August 6 [41 favorites]
a morel-polisher in Tuscany
I just wanted to say I love this phrase
posted by Greg_Ace at 11:13 AM on August 6 [15 favorites]
I just wanted to say I love this phrase
posted by Greg_Ace at 11:13 AM on August 6 [15 favorites]
Hayne obviously thinks there's nothing wrong "Hayne objected to the notion that she needed to learn how to be empathetic, but she was grateful for Gilligan’s sentence." and still thinks that ASSAULT is the correct response to being unhappy with food from a fast food restaurant (and let's be clear, ASSAULT is never the appropriate response to being unhappy with service from anywhere, fast food or fancy food or convenience stores or bait-n-tackle shops).
She is clearly moving on with her life with really no consequences or lessons, and Russell will have to live the trauma of this the rest of her life.
The carceral state sucks, and creative sentencing, in the cases outlined, seem stupid an ineffective, but I wish people had to live with the consequences of their actions, especially with respect to how they interact with other people.
And the article sure spent a lot of time trying to explain how difficult Hayne's life was, as if that's some excuse. I have friends that were victims of prolonged sexual abuse, and not a single one of them has ever assaulted another person. I am sympathetic to anyone that has a rough childhood or other kinds of trauma, but jesus christ you don't fucking take it out on other people.
Hayne says she's never thrown anything at anyone but then says "I wanted to punch her".
Everything about this makes me so angry and also sad.
posted by Gorgik at 11:19 AM on August 6 [16 favorites]
She is clearly moving on with her life with really no consequences or lessons, and Russell will have to live the trauma of this the rest of her life.
The carceral state sucks, and creative sentencing, in the cases outlined, seem stupid an ineffective, but I wish people had to live with the consequences of their actions, especially with respect to how they interact with other people.
And the article sure spent a lot of time trying to explain how difficult Hayne's life was, as if that's some excuse. I have friends that were victims of prolonged sexual abuse, and not a single one of them has ever assaulted another person. I am sympathetic to anyone that has a rough childhood or other kinds of trauma, but jesus christ you don't fucking take it out on other people.
Hayne says she's never thrown anything at anyone but then says "I wanted to punch her".
Everything about this makes me so angry and also sad.
posted by Gorgik at 11:19 AM on August 6 [16 favorites]
“She pulled the Italian Gemini out of me,” Hayne said.
Oh go chew rocks.
posted by lucidium at 11:22 AM on August 6 [38 favorites]
Oh go chew rocks.
posted by lucidium at 11:22 AM on August 6 [38 favorites]
“She pulled the Italian Gemini out of me,” Hayne said.
This was the only reason I sent this link around my circle
posted by lescour at 11:26 AM on August 6 [4 favorites]
This was the only reason I sent this link around my circle
posted by lescour at 11:26 AM on August 6 [4 favorites]
Christ, what an asshole.
posted by maryellenreads at 11:30 AM on August 6 [10 favorites]
posted by maryellenreads at 11:30 AM on August 6 [10 favorites]
Hayne says she's never thrown anything at anyone but then says "I wanted to punch her".
I'll bet she's thrown things and punched or hit walls, doors, counters, tables, and slammed drawers, cabinets, screens, etc. That kind of dysregulation almost always comes out like that.
posted by ApathyGirl at 11:38 AM on August 6 [10 favorites]
I'll bet she's thrown things and punched or hit walls, doors, counters, tables, and slammed drawers, cabinets, screens, etc. That kind of dysregulation almost always comes out like that.
posted by ApathyGirl at 11:38 AM on August 6 [10 favorites]
After reading the article, I think the issue of whether or not Chipotle sucks (I don't eat there and I'v never worked there) is a subject for a whole different discussion.
Hayne, who is the subject of the article, sounds like a real b ... handful. She's completely unrepentant after her sentence - it sucks, but as long as she doesn't do that anymore, fine. But it sounds like she's doubling down on her explanation, which is not fine. I expect at some point, she will be up before a judge again, probably for something similar, and I hope she faces the full and complete available appropriate punishment, rather than some creative sentence, which sounds kinda off-books and sketchy.
One thing that really gave me pause was that the writer seemed to almost apologize for her behavior. He laid out a bunch of things about Hayne's background, trying to create sympathy that she doesn't deserve. There is, in no world I know of, any way to justify Hayne's action. So, to the writer, a very impolite "fuck you".
I hope Russell is able to live her life anonymously, like she seems to want to.
posted by JustSayNoDawg at 11:49 AM on August 6 [4 favorites]
Hayne, who is the subject of the article, sounds like a real b ... handful. She's completely unrepentant after her sentence - it sucks, but as long as she doesn't do that anymore, fine. But it sounds like she's doubling down on her explanation, which is not fine. I expect at some point, she will be up before a judge again, probably for something similar, and I hope she faces the full and complete available appropriate punishment, rather than some creative sentence, which sounds kinda off-books and sketchy.
One thing that really gave me pause was that the writer seemed to almost apologize for her behavior. He laid out a bunch of things about Hayne's background, trying to create sympathy that she doesn't deserve. There is, in no world I know of, any way to justify Hayne's action. So, to the writer, a very impolite "fuck you".
I hope Russell is able to live her life anonymously, like she seems to want to.
posted by JustSayNoDawg at 11:49 AM on August 6 [4 favorites]
This reaction from the cops didn’t exactly diminish Hayne’s feeling that while her outburst had been dumb, it had also been righteous.
Those cops aren't telling on themselves that they would have done the same.
Those cops are telling on themselves that they have done the same.
posted by AlSweigart at 12:01 PM on August 6 [8 favorites]
Those cops aren't telling on themselves that they would have done the same.
Those cops are telling on themselves that they have done the same.
posted by AlSweigart at 12:01 PM on August 6 [8 favorites]
For what it's worth, I don't think the writer was trying to paint Hayne in a very flattering light. More like giving her enough rope to hang herself. My favorite part was when she makes a bunch of excuses, her lawyer (of course) jumps in to say "To be clear, that's not a defense" and Hayne goes right back to trying to defend herself.
The person who comes off worst, though, is the judge. Creative sentencing aside, why did he convert her sentence to just two days in jail?
posted by basalganglia at 12:06 PM on August 6 [7 favorites]
The person who comes off worst, though, is the judge. Creative sentencing aside, why did he convert her sentence to just two days in jail?
posted by basalganglia at 12:06 PM on August 6 [7 favorites]
Creative sentencing aside, why did he convert her sentence to just two days in jail?
Because if cops or judges decide they like you more than your victim, they don't enforce the rule of law.
After all, who's going to hold them accountable?
posted by AlSweigart at 12:13 PM on August 6 [7 favorites]
Because if cops or judges decide they like you more than your victim, they don't enforce the rule of law.
After all, who's going to hold them accountable?
posted by AlSweigart at 12:13 PM on August 6 [7 favorites]
Last fall, a month after the incident in Parma, Chipotle announced that it was testing out a new robot that could work alongside others [...] There would be no need to learn how to empathize with the burrito bowl robot: If you throw your bowl back in disgust, there won’t be anyone to hurt.
Oh, I assure you that if you damaged expensive corporate property that interrupted their profit-making, THE FULL FORCE OF THE LAW WOULD COME DOWN ON YOU HARD.
posted by AlSweigart at 12:20 PM on August 6 [15 favorites]
Oh, I assure you that if you damaged expensive corporate property that interrupted their profit-making, THE FULL FORCE OF THE LAW WOULD COME DOWN ON YOU HARD.
posted by AlSweigart at 12:20 PM on August 6 [15 favorites]
I don't think the writer was trying to paint Hayne in a very flattering light
Everybody swears, but when I read a piece and quotes noticeably have not been cleaned up, I assume a choice has been made in the composing and editing to give the reader an idea of what it's like to be around the subject. What a vulgar piece of trash.
posted by Alvy Ampersand at 12:31 PM on August 6 [3 favorites]
Everybody swears, but when I read a piece and quotes noticeably have not been cleaned up, I assume a choice has been made in the composing and editing to give the reader an idea of what it's like to be around the subject. What a vulgar piece of trash.
posted by Alvy Ampersand at 12:31 PM on August 6 [3 favorites]
The only similar punishment he could recall giving out went to a local slumlord who was leaving basic maintenance undone. Gilligan sentenced him to live in one of his derelict units for six months, with an ankle bracelet to confirm he was sleeping there. “All those things got fixed before he got out,” Gilligan said.
Funny how we know the name of the woman who threw the burrito bowl, but this guy remains comfortably anonymous. I'm having a hard time even googling it because searches for 'Judge Gilligan' and 'slumlord' only turn up articles about the Chipotle case.
posted by RonButNotStupid at 12:41 PM on August 6 [8 favorites]
Funny how we know the name of the woman who threw the burrito bowl, but this guy remains comfortably anonymous. I'm having a hard time even googling it because searches for 'Judge Gilligan' and 'slumlord' only turn up articles about the Chipotle case.
posted by RonButNotStupid at 12:41 PM on August 6 [8 favorites]
> “She pulled the Italian Gemini out of me,” Hayne said.
in my headcanon she's talking about walter "wally" schirra, command pilot of gemini 6a on the 1965 mission that achieved the first successful rendezvous between crewed spacecraft.
posted by bombastic lowercase pronouncements at 12:48 PM on August 6 [11 favorites]
in my headcanon she's talking about walter "wally" schirra, command pilot of gemini 6a on the 1965 mission that achieved the first successful rendezvous between crewed spacecraft.
posted by bombastic lowercase pronouncements at 12:48 PM on August 6 [11 favorites]
Before Chipotle, which one of her daughters had requested, Hayne stopped at Starbucks to pick up an order for another daughter, and then McDonald’s for herself; after the fight at Chipotle, she went to Wingstop for her husband. “That’s the type of mom I am,” Hayne said.
I feel like maybe you need to learn to be the type of Mom who tells their husband and kids that you're not going to 4 different places for food. That's ridiculous.
Also don't throw things at employees! Even if that employee told you to go fuck yourself, the correct response is to leave, not to throw food at them.
Like I seriously cannot comprehend the sort of internal calculus that leads anyone to conclude "I should physically attack this person" is an admissible response to "I do not find this food appetizing."
posted by axiom at 1:06 PM on August 6 [28 favorites]
I feel like maybe you need to learn to be the type of Mom who tells their husband and kids that you're not going to 4 different places for food. That's ridiculous.
Also don't throw things at employees! Even if that employee told you to go fuck yourself, the correct response is to leave, not to throw food at them.
Like I seriously cannot comprehend the sort of internal calculus that leads anyone to conclude "I should physically attack this person" is an admissible response to "I do not find this food appetizing."
posted by axiom at 1:06 PM on August 6 [28 favorites]
I'm really appreciating Reeves Wiedeman and Grub Street for this piece and Rash for posting it here.
I hadn't read about the incident when it happened or when the judge sentenced Hayne, so I was glad that the article was long enough to give me context on the environment, judge, the perpetrator, the victim, the incident, the sentencing process, and the aftermath. (The article is about 5,330 words, which I think is an appropriate length for what the author's covering.)
And I appreciate getting Hayne's point of view, because sometimes I feel the impulse to do something nasty or destructive, or I'm trying to de-escalate someone who is on the verge of a really bad choice, and understanding this particular case study helps me notice, calm myself down, and effectively connect with my neighbor.
Or maybe she thinks there is an ingredient or technique that Chipotle could have used to make her bowl better -- akin to the extra marinara sauce -- and that the workers were petulantly refusing to do so.
Or: if it hadn't been a problem with the bowl, her growing frustration would have found some other outlet, either at that Chipotle or at the Wingstop where she went next to pick up food for her spouse.
But that kind of retrospective is not something Hayne is open to:
posted by brainwane at 1:10 PM on August 6 [11 favorites]
I hadn't read about the incident when it happened or when the judge sentenced Hayne, so I was glad that the article was long enough to give me context on the environment, judge, the perpetrator, the victim, the incident, the sentencing process, and the aftermath. (The article is about 5,330 words, which I think is an appropriate length for what the author's covering.)
And I appreciate getting Hayne's point of view, because sometimes I feel the impulse to do something nasty or destructive, or I'm trying to de-escalate someone who is on the verge of a really bad choice, and understanding this particular case study helps me notice, calm myself down, and effectively connect with my neighbor.
...a woman got a four-piece order of mozzarella sticks and asked for eight packets of marinara sauce to go with it.....“I know that the customer is always right — whether they’re wrong or not, give ‘em what they want. That burger ain’t costing you shit. It ain’t costing that company shit.”Hayne may or may not know that the full quote for that aphorism is "The customer is always right in matters of taste" -- but then again, her own complaint centers on her subjective disgust at the bowl Chipotle workers had prepared to her order. I do wonder what she actually wanted. Was this a particular combo she had ordered before, or not? Did the app change, so that some kind of seasoning/condiment that had previously been a default for this bowl was now a checkbox she didn't check? Was she like the diner in this story who fails to think through her choices enough to understand that the result of her customizations is just not going to seem appetizing to her? Was she subconsciously assuming that Chipotle has some form of magic available that can make any combination of ingredients delectable, or that they'd refuse her to allow to order something that wouldn't meet her own standards?
Or maybe she thinks there is an ingredient or technique that Chipotle could have used to make her bowl better -- akin to the extra marinara sauce -- and that the workers were petulantly refusing to do so.
Or: if it hadn't been a problem with the bowl, her growing frustration would have found some other outlet, either at that Chipotle or at the Wingstop where she went next to pick up food for her spouse.
But that kind of retrospective is not something Hayne is open to:
...every time I tried to understand what about the bowl had driven her to such anger, Hayne didn’t offer much beyond her insistence that the whole experience — the delay, the lackluster bowl, and the treatment she got from Russell — had been maddening.... Whatever made her snap, Hayne wasn’t eager to examine it.Also:
....She didn’t want to dwell on what happened, or think much about why she had done what she did. She was trying to focus on the future, even if the future was hazy.
Hayne objected to the notion that she needed to learn how to be empatheticand
Everyone she knew who saw the video had the same question: What on Earth made you do that? She insisted that the only way to understand was to get into her shoes.If I ever think that I am The Only One in a conflict deserving of empathy, that a "improve my empathy for others" requirement is inapplicable to me -- as though it is a pre-requisite course that I've tested out of, I want to use the memory of this article as a reminder that such a road leads to very unpleasant places.
posted by brainwane at 1:10 PM on August 6 [11 favorites]
Before Chipotle, which one of her daughters had requested, Hayne stopped at Starbucks to pick up an order for another daughter, and then McDonald’s for herself; after the fight at Chipotle, she went to Wingstop for her husband. “That’s the type of mom I am,” Hayne said.
>I feel like maybe you need to learn to be the type of Mom who tells their husband and kids that you're not going to 4 different places for food.
I'm willing to bet several Canadian dollars she's also the type of mom who instantly throws that sort of thing in her kids' faces (Figuratively!) the second she gets frustrated and upset with them.
posted by Alvy Ampersand at 1:48 PM on August 6 [9 favorites]
>I feel like maybe you need to learn to be the type of Mom who tells their husband and kids that you're not going to 4 different places for food.
I'm willing to bet several Canadian dollars she's also the type of mom who instantly throws that sort of thing in her kids' faces (Figuratively!) the second she gets frustrated and upset with them.
posted by Alvy Ampersand at 1:48 PM on August 6 [9 favorites]
Hell is other people
posted by bq at 1:49 PM on August 6 [7 favorites]
posted by bq at 1:49 PM on August 6 [7 favorites]
> The person who comes off worst, though, is the judge. Creative sentencing aside, why did he convert her sentence to just two days in jail?
I think he came off very well. What if he’d given her 30 days in jail, would she have come out an empathetic person? Clearly not. At least he was willing to try something different, the victim didn’t disapprove, and it’s an acknowledgement of who was REALLY having a bad day. I’d call it ‘restorative justice adjacent’.
posted by bq at 1:53 PM on August 6 [4 favorites]
I think he came off very well. What if he’d given her 30 days in jail, would she have come out an empathetic person? Clearly not. At least he was willing to try something different, the victim didn’t disapprove, and it’s an acknowledgement of who was REALLY having a bad day. I’d call it ‘restorative justice adjacent’.
posted by bq at 1:53 PM on August 6 [4 favorites]
I do wonder what she actually wanted
Not hard to imagine. Either flat rice, spread out to fill the bowl, with a generous portion of chicken spread on top of it, and a full scoop of sour cream and cheese on each side, or a third/third/sixth/sixth portion of chicken/chicken/cheese/sour cream.
However, *either* of those options is impossible with the portion sizes Chipotle mandates. So you’re going to get a smattering of rice, a smattering of chicken, a spoon of sour cream, and a thin sprinkling of cheese, and it’s going to look sad.
Like, I genuinely don’t think it’s unreasonable to expect that if you order fewer ingredients that the size of them should bulk up to fill your burrito/bowl. But Chipotle definitely does not agree.
posted by corb at 1:57 PM on August 6 [4 favorites]
Not hard to imagine. Either flat rice, spread out to fill the bowl, with a generous portion of chicken spread on top of it, and a full scoop of sour cream and cheese on each side, or a third/third/sixth/sixth portion of chicken/chicken/cheese/sour cream.
However, *either* of those options is impossible with the portion sizes Chipotle mandates. So you’re going to get a smattering of rice, a smattering of chicken, a spoon of sour cream, and a thin sprinkling of cheese, and it’s going to look sad.
Like, I genuinely don’t think it’s unreasonable to expect that if you order fewer ingredients that the size of them should bulk up to fill your burrito/bowl. But Chipotle definitely does not agree.
posted by corb at 1:57 PM on August 6 [4 favorites]
There's (rightfully) a lot of baggage associated with the term "Karen" and I wish there was a gender-neutral version for "person who has limited privilege but is completely willing to assert power over those with even less privilege."
She didn't lose control, any more than an abusive spouse "loses control" when they scream, threaten, break things, and assault their partner (in ways that don't leave bruises) but can be quite calm when the cops show up: "Sorry officers, it was just a loud family argument and I didn't mean to alarm the neighbors."
Hayne doesn't lack empathy or emotional intelligence: she very accurately summed up the situation and ran the calculus of the consequences. And she was right; she got two days of jail and some silly creative (i.e. unusual) punishment. If she hadn't ordered online with her credit card, the cops wouldn't have bothered following up over a thrown burrito bowl. (Look at how, heh, empathetic the cops are when they showed up at Hayne's house.)
Hayne has the inherently conservative mentality that there's a hierarchy and not only does shit roll downhill but it should roll downhill. She's no temporarily-embarrassed millionaire; she doesn't have to be at the top as long as there are people below. You can tell because long after the heat of the moment, she's unrepentant. She's fine with the system and is keenly aware of the excuses that society offers her:
“She pulled the Italian Gemini out of me,”
Bullshit. If the Chipotle employee had been a 6 foot white man, she would have kept her abuse to words. She knows her zodiac sign wouldn't stop someone who is physically capable of jumping over the counter to literally shove her out the door, once given the legal justification.
(The other group that is keenly aware of the social factors that preclude justified violence are the police.)
As the quote goes, "Nearly all men can stand adversity, but if you want to test a man's character, give him power."
posted by AlSweigart at 2:00 PM on August 6 [21 favorites]
She didn't lose control, any more than an abusive spouse "loses control" when they scream, threaten, break things, and assault their partner (in ways that don't leave bruises) but can be quite calm when the cops show up: "Sorry officers, it was just a loud family argument and I didn't mean to alarm the neighbors."
Hayne doesn't lack empathy or emotional intelligence: she very accurately summed up the situation and ran the calculus of the consequences. And she was right; she got two days of jail and some silly creative (i.e. unusual) punishment. If she hadn't ordered online with her credit card, the cops wouldn't have bothered following up over a thrown burrito bowl. (Look at how, heh, empathetic the cops are when they showed up at Hayne's house.)
Hayne has the inherently conservative mentality that there's a hierarchy and not only does shit roll downhill but it should roll downhill. She's no temporarily-embarrassed millionaire; she doesn't have to be at the top as long as there are people below. You can tell because long after the heat of the moment, she's unrepentant. She's fine with the system and is keenly aware of the excuses that society offers her:
“She pulled the Italian Gemini out of me,”
Bullshit. If the Chipotle employee had been a 6 foot white man, she would have kept her abuse to words. She knows her zodiac sign wouldn't stop someone who is physically capable of jumping over the counter to literally shove her out the door, once given the legal justification.
(The other group that is keenly aware of the social factors that preclude justified violence are the police.)
As the quote goes, "Nearly all men can stand adversity, but if you want to test a man's character, give him power."
posted by AlSweigart at 2:00 PM on August 6 [21 favorites]
Oh, I assure you that if you damaged expensive corporate property that interrupted their profit-making, THE FULL FORCE OF THE LAW WOULD COME DOWN ON YOU HARD.
Yeah, you figure the smart move if Chipotle makes you mad isn't to abuse the poor employees, but hit the credit card machine with a tazer. No more sales that day!
posted by lefty lucky cat at 3:23 PM on August 6 [2 favorites]
Yeah, you figure the smart move if Chipotle makes you mad isn't to abuse the poor employees, but hit the credit card machine with a tazer. No more sales that day!
posted by lefty lucky cat at 3:23 PM on August 6 [2 favorites]
Like I seriously cannot comprehend the sort of internal calculus that leads anyone to conclude "I should physically attack this person" is an admissible response to "I do not find this food appetizing."
Maybe it's because I've been bingewatching House DVDs (about done with season 3!) but it feels weird now to expect either jail time or a month of fast food shifts to cure a neurological symptom.
posted by pwnguin at 3:33 PM on August 6
Maybe it's because I've been bingewatching House DVDs (about done with season 3!) but it feels weird now to expect either jail time or a month of fast food shifts to cure a neurological symptom.
posted by pwnguin at 3:33 PM on August 6
I too was stunned by the idea of a mom going to four places to get dinner for a total of 5 people because she’d been doing yard work all day. Mrs. Caviar just says, “ I ain’t cooking tonight. Y’all need to figure out dinner.” Also, people eat dinner at Starbucks? What?
posted by caviar2d2 at 3:40 PM on August 6 [3 favorites]
posted by caviar2d2 at 3:40 PM on August 6 [3 favorites]
> “She pulled the Italian Gemini out of me,” Hayne said.
I really wish people would leave entire nations and the goddamn position of stars a long time ago out of their shitty behaviour.
posted by GoblinHoney at 4:19 PM on August 6 [9 favorites]
I really wish people would leave entire nations and the goddamn position of stars a long time ago out of their shitty behaviour.
posted by GoblinHoney at 4:19 PM on August 6 [9 favorites]
No comment at all on the story itself, because I never read the original, but 10 years ago, Chipotle was top-tier fast food and a real bargain. Not total shite nutrition-wise, either. I'm pretty picky about what I'll eat, and Chipotle was like "oh good" instead of just "acceptable in a pinch". But holy shiiiit have they declined in quantity/price, and the quality isn't as good, either. I went to one a couple of months ago because I was starving and it seemed like the best alternative, and I was so brought down that I had to go try it again a week or so later, at a different store, just to see whether I'd had a bad experience. And nope, just less good and twice as expensive per unit of food. Doesn't surprise me that they were this bad to this employee.
posted by outgrown_hobnail at 4:21 PM on August 6 [2 favorites]
posted by outgrown_hobnail at 4:21 PM on August 6 [2 favorites]
Chipotle is like The Beck song “Satan gave me a taco.”
But I’m bummed about all the hate on Haynes, who is just a train wreck working too hard and taking care of her family. I don’t at all think she should get away with throwing a dish of food at Russell. But I do think that anybody who expects her to be hallmark-movie contrite after a stunt sentence that presumes she’s never eaten shit in food service, combined with the pressure of finger-wagging moralists in journalism working her ass to see if she’s repentant yet, is just delusional.
You don’t get to be the kind of angry that she is without the life experiences that would need therapy to dig into, and I don’t see where anyone offered her that. Tbh if anyone wanted a stunt sentence that worked, restorative justice would do it better.
posted by toodleydoodley at 5:19 PM on August 6 [2 favorites]
But I’m bummed about all the hate on Haynes, who is just a train wreck working too hard and taking care of her family. I don’t at all think she should get away with throwing a dish of food at Russell. But I do think that anybody who expects her to be hallmark-movie contrite after a stunt sentence that presumes she’s never eaten shit in food service, combined with the pressure of finger-wagging moralists in journalism working her ass to see if she’s repentant yet, is just delusional.
You don’t get to be the kind of angry that she is without the life experiences that would need therapy to dig into, and I don’t see where anyone offered her that. Tbh if anyone wanted a stunt sentence that worked, restorative justice would do it better.
posted by toodleydoodley at 5:19 PM on August 6 [2 favorites]
And the article sure spent a lot of time trying to explain how difficult Hayne's life was, as if that's some excuse.
Even then, it didn't really describe a person having gone through anything particularly unusual. Her life experience doesn't seem to include any kind of abuse or trauma other than just living in the 21st century. On the other hand, maybe the fact that this kind of abuse continues to increase tells us the way we live is traumatic in and of itself. That she was expected to drive around to four different places to feed her family with their specific preferred junk food while her husband lounged in the pool and thought that was 'just normal mom stuff' tells a story in itself.
posted by dg at 5:28 PM on August 6 [7 favorites]
Even then, it didn't really describe a person having gone through anything particularly unusual. Her life experience doesn't seem to include any kind of abuse or trauma other than just living in the 21st century. On the other hand, maybe the fact that this kind of abuse continues to increase tells us the way we live is traumatic in and of itself. That she was expected to drive around to four different places to feed her family with their specific preferred junk food while her husband lounged in the pool and thought that was 'just normal mom stuff' tells a story in itself.
posted by dg at 5:28 PM on August 6 [7 favorites]
A burrito bowl with white rice, chicken, sour cream, and cheese.
“I’m not going to order that. Get some veggies, get some flavor, get some color. Scoop of guac, even.”
posted by box at 5:56 PM on August 6 [1 favorite]
“I’m not going to order that. Get some veggies, get some flavor, get some color. Scoop of guac, even.”
posted by box at 5:56 PM on August 6 [1 favorite]
Tbh if anyone wanted a stunt sentence that worked, restorative justice would do it better.
It sounds to me like Russell fears that Hayne will try to hurt her again. That sounds reasonable to me because it sounds to me like Hayne has zero interest in interrogating her own behavior or ceasing her victim-blaming. Not sure why anything about this case suggests that it's a good candidate for restorative justice.
posted by creepygirl at 7:14 PM on August 6 [5 favorites]
It sounds to me like Russell fears that Hayne will try to hurt her again. That sounds reasonable to me because it sounds to me like Hayne has zero interest in interrogating her own behavior or ceasing her victim-blaming. Not sure why anything about this case suggests that it's a good candidate for restorative justice.
posted by creepygirl at 7:14 PM on August 6 [5 favorites]
> She should have spent a month in jail anyway.
I think the point of this story is that punitive, carceral justice is simply not effective at getting us closer to a world where these crimes do not happen. Incarceration does not work, which isn't really a point that I feel needs to be argued in this thread because even the judge in the article clearly doesn't believe in it.
It is surprisingly common to see people responding to these kinds of viral videos by demanding that everybody should be subjected to retail jobs, as if to guarantee that nobody behaves like Hayne did. That is a serious problem because it demonstrates that people are either not interested in seriously dissecting why people behave like this, or feel that they already understand everything and are resigned to a lack of better options.
That's not to say that I understand why Hayne did what she did. My father was very much the kind of person who verbally and/or sexually harassed almost every single customer-facing employee he ever interacted with. I witnessed at least one hundred separate incidents before I turned seven. I can guarantee that this kind of compulsory ironic justice would have done absolutely nothing to discourage him. I am unsurprised to see it fail here, too.
So if the criminal justice has utterly failed to properly handle Hayne, what came of the incident for Russell? As per the article...
> Customers were recognizing her from the video and asking for selfies. ... “Even to this day, people recognize me. ‘Are you that girl from the Chipotle video?’” Russell said.
It looks like somebody dutifully documented the incident and made the self-serving decision to capitalize on Russell's humiliation for online engagement. A decision which appears to have greatly worsened the humiliation visited upon Russell. The article states that person later set up a GoFundMe that raised $10,000 for Russell, which appears to be the only act of restorative justice mentioned in the article! It seems to have been effective at uplifting her from the fast food industry, although if it were me, I'd rather have just been asked first.
What else could have been done? Chipotle-corporate made promises...
1. To post security for two days (they did not)
2. To supply a therapist she could see (they did not)
And when Russell's manager quit, corporate wanted her to assume the full responsibilities of that position without title or pay. When pressed, they offered her a 0.5% raise. Oh, but why go any higher? If you're selecting for employees that are willing or otherwise helpless to endure persistent and unpredictable harassment and violence, then who better could you find to do everything for you for as little as possible in return?
This is the part that is most telling to me about Hayne's interview:
> “If I was on the drive-through: ‘Here’s your eight fucking sauces, have a nice day,’” ... whether they’re wrong or not, give ‘em what they want. That burger ain’t costing you shit. It ain’t costing that company shit.”
It seems that Hayne's aggression was primarily motivated by a perceived sense of helplessness imposed by Chipotle-corporate's decision to understaff the location, which was almost certainly done for the express purpose of making as much profit as possible. Had it been otherwise, it would be easy to imagine Hayne, for example, throwing that burger at the customer.
Out of a sense of obligation, I must express that I do not believe what Hayne did was excusable. I only seek to highlight a curiosity: why is it that the only tools we have at our disposal to deal with these incidents enrich the people who benefit from them the most? Work-release programs exploit incarcerated people to the tremendous benefit of the people who enable these situations and only ever pay lip service to doing a single thing about it afterwards. When bystanders capitalize on the violence, the public response is to demand that there should happen to be more labor available to exploit.
People, hear me! I am begging you! It is easy to place moralistic blame on individuals over systemic failures. But it does nothing to help Russell. It changes nothing for the retail workers of the world! What we need is the willingness to reject failing systems, empathy for those who have none, and the courage to believe that there is a better way.
posted by Johnny Lawn and Garden at 8:07 PM on August 6 [6 favorites]
I think the point of this story is that punitive, carceral justice is simply not effective at getting us closer to a world where these crimes do not happen. Incarceration does not work, which isn't really a point that I feel needs to be argued in this thread because even the judge in the article clearly doesn't believe in it.
It is surprisingly common to see people responding to these kinds of viral videos by demanding that everybody should be subjected to retail jobs, as if to guarantee that nobody behaves like Hayne did. That is a serious problem because it demonstrates that people are either not interested in seriously dissecting why people behave like this, or feel that they already understand everything and are resigned to a lack of better options.
That's not to say that I understand why Hayne did what she did. My father was very much the kind of person who verbally and/or sexually harassed almost every single customer-facing employee he ever interacted with. I witnessed at least one hundred separate incidents before I turned seven. I can guarantee that this kind of compulsory ironic justice would have done absolutely nothing to discourage him. I am unsurprised to see it fail here, too.
So if the criminal justice has utterly failed to properly handle Hayne, what came of the incident for Russell? As per the article...
> Customers were recognizing her from the video and asking for selfies. ... “Even to this day, people recognize me. ‘Are you that girl from the Chipotle video?’” Russell said.
It looks like somebody dutifully documented the incident and made the self-serving decision to capitalize on Russell's humiliation for online engagement. A decision which appears to have greatly worsened the humiliation visited upon Russell. The article states that person later set up a GoFundMe that raised $10,000 for Russell, which appears to be the only act of restorative justice mentioned in the article! It seems to have been effective at uplifting her from the fast food industry, although if it were me, I'd rather have just been asked first.
What else could have been done? Chipotle-corporate made promises...
1. To post security for two days (they did not)
2. To supply a therapist she could see (they did not)
And when Russell's manager quit, corporate wanted her to assume the full responsibilities of that position without title or pay. When pressed, they offered her a 0.5% raise. Oh, but why go any higher? If you're selecting for employees that are willing or otherwise helpless to endure persistent and unpredictable harassment and violence, then who better could you find to do everything for you for as little as possible in return?
This is the part that is most telling to me about Hayne's interview:
> “If I was on the drive-through: ‘Here’s your eight fucking sauces, have a nice day,’” ... whether they’re wrong or not, give ‘em what they want. That burger ain’t costing you shit. It ain’t costing that company shit.”
It seems that Hayne's aggression was primarily motivated by a perceived sense of helplessness imposed by Chipotle-corporate's decision to understaff the location, which was almost certainly done for the express purpose of making as much profit as possible. Had it been otherwise, it would be easy to imagine Hayne, for example, throwing that burger at the customer.
Out of a sense of obligation, I must express that I do not believe what Hayne did was excusable. I only seek to highlight a curiosity: why is it that the only tools we have at our disposal to deal with these incidents enrich the people who benefit from them the most? Work-release programs exploit incarcerated people to the tremendous benefit of the people who enable these situations and only ever pay lip service to doing a single thing about it afterwards. When bystanders capitalize on the violence, the public response is to demand that there should happen to be more labor available to exploit.
People, hear me! I am begging you! It is easy to place moralistic blame on individuals over systemic failures. But it does nothing to help Russell. It changes nothing for the retail workers of the world! What we need is the willingness to reject failing systems, empathy for those who have none, and the courage to believe that there is a better way.
posted by Johnny Lawn and Garden at 8:07 PM on August 6 [6 favorites]
Once again, the primary job of a customer service person is to take abuse from other people. Though in Emily's case, the abuse was also from the employer. .actually that's usually how it works. Also, service workers are easy come, easy go.
posted by jenfullmoon at 9:10 PM on August 6
posted by jenfullmoon at 9:10 PM on August 6
Also, an asshole is gonna be an asshole even if you try to make us feel bad about her past. People who are convinced they are in the right will always be in the right
posted by jenfullmoon at 9:13 PM on August 6 [3 favorites]
posted by jenfullmoon at 9:13 PM on August 6 [3 favorites]
No level of "systemic failure" makes you attack servers.
This wouldn't have happened to Haynes' boss, or a cop. She knew this was someone she could probably get away with hurting without consequences, so she did.
posted by pattern juggler at 4:17 AM on August 7 [8 favorites]
This wouldn't have happened to Haynes' boss, or a cop. She knew this was someone she could probably get away with hurting without consequences, so she did.
posted by pattern juggler at 4:17 AM on August 7 [8 favorites]
I too was stunned by the idea of a mom going to four places to get dinner for a total of 5 people because she’d been doing yard work all day. Mrs. Caviar just says, “ I ain’t cooking tonight. Y’all need to figure out dinner.” Also, people eat dinner at Starbucks? What?
Maybe it was a treat. And maybe Starbucks was a treat or a drink with dinner. All the places she went are almost always right next to each other on whatever freeway or big road is in town, and I'm sure she went to the drive-thru for most of them, and the lack of vegetables to fill out the bowl - that's modern America.
posted by The_Vegetables at 7:34 AM on August 7 [1 favorite]
Maybe it was a treat. And maybe Starbucks was a treat or a drink with dinner. All the places she went are almost always right next to each other on whatever freeway or big road is in town, and I'm sure she went to the drive-thru for most of them, and the lack of vegetables to fill out the bowl - that's modern America.
posted by The_Vegetables at 7:34 AM on August 7 [1 favorite]
“She pulled the Italian Gemini out of me,”
Is Italian Gemini a common phrase? What does it mean? Google and Urban Dictionary were no help finding it. I'm guessing "blinded with rage that comes from being a certain nationality and star sign"? I guess it is supposed to be clearly obvious because we have all seen someone show their Italian Gemini? I skimmed the article, so maybe I missed it, if it was defined somewhere in there.
posted by a non mouse, a cow herd at 8:29 AM on August 7
Is Italian Gemini a common phrase? What does it mean? Google and Urban Dictionary were no help finding it. I'm guessing "blinded with rage that comes from being a certain nationality and star sign"? I guess it is supposed to be clearly obvious because we have all seen someone show their Italian Gemini? I skimmed the article, so maybe I missed it, if it was defined somewhere in there.
posted by a non mouse, a cow herd at 8:29 AM on August 7
Is Italian Gemini a common phrase? What does it mean?
If I can sort of translate, Italians are stereotypically known for short tempers and prone to fighting (think the mob), and Gemini is an astrological sign that as far as I can tell is known as an excellent communicator and witty. So she's maybe half stereotypically right about the Italian part, but the Gemini part is completely wrong, astrologically. I think Aeries and Taurus are the fighters, according to astrology.
posted by The_Vegetables at 8:54 AM on August 7 [1 favorite]
If I can sort of translate, Italians are stereotypically known for short tempers and prone to fighting (think the mob), and Gemini is an astrological sign that as far as I can tell is known as an excellent communicator and witty. So she's maybe half stereotypically right about the Italian part, but the Gemini part is completely wrong, astrologically. I think Aeries and Taurus are the fighters, according to astrology.
posted by The_Vegetables at 8:54 AM on August 7 [1 favorite]
I'd guess the Gemini part would've been expressed more accurately as "Doppelgänger" or 'Mrs Hyde' or something but she chose that word from her own limited vocabulary.
posted by Rash at 8:58 AM on August 7 [2 favorites]
posted by Rash at 8:58 AM on August 7 [2 favorites]
I do appreciate the background on Hayne actually. If they meant it to exonerate her then it failed, but I'll admit that my assumption about the incident was definitely that Hayne was a well-off, spoiled and sheltered sort. While she's still completely culpable the dynamic is different between two pretty thoroughly exploited individuals (one of whom just has a temporarily less-exploited position) -- both being exploited in that moment by the same entity, Chipotle.
posted by We put our faith in Blast Hardcheese at 9:14 AM on August 7 [3 favorites]
posted by We put our faith in Blast Hardcheese at 9:14 AM on August 7 [3 favorites]
both being exploited in that moment by the same entity, Chipotle.
Not filling her bowl to the top is exploitation? If she asked for only meat, would that be exploitation if they didn't fill that to the top of the paper bowl? What if you go to like any other restaurant and ask for no sides and more main? Like you want to sushi restaurant and asked for just the meat, no rice? Or a place that serves steak?
Is that a tiktok hack?
If you want more meat at Chipotle, order the tacos instead of the bowl. It's the same price, but you get more stuff.
posted by The_Vegetables at 9:31 AM on August 7 [6 favorites]
Not filling her bowl to the top is exploitation? If she asked for only meat, would that be exploitation if they didn't fill that to the top of the paper bowl? What if you go to like any other restaurant and ask for no sides and more main? Like you want to sushi restaurant and asked for just the meat, no rice? Or a place that serves steak?
Is that a tiktok hack?
If you want more meat at Chipotle, order the tacos instead of the bowl. It's the same price, but you get more stuff.
posted by The_Vegetables at 9:31 AM on August 7 [6 favorites]
Earlier this year, Chipotle workers were up in arms over a “stressful and dehumanizing” TikTok meme that encouraged people to make sure employees didn’t skimp on their burritos by filming them with their phones along the buffet line, rather than simply asking nicely for an extra scoop of carnitas.
See now this is a situation where I understand wanting to resort to violence.
posted by atoxyl at 4:50 PM on August 7 [1 favorite]
See now this is a situation where I understand wanting to resort to violence.
posted by atoxyl at 4:50 PM on August 7 [1 favorite]
Dude I haven't been to a Chipotle in 20 years I have no fuckin idea what someone expects there. I'm just saying, this person is being gouged for subpar food (whether or not she got what she "should have expected," it is still trash! and expensive!) and given a lousy experience of it because the company wants to cut every last bit of itself to the bone -- ingredients, staff -- for maximum profit. And it turns out she's not a person with tons of money to spare, herself. Those nickel and dimings are something she'll feel.
She still sucks! She sucks a thousand times over and should not be so sucky. But is it not generally acknowledged here that the game of big money is to make all of us broke idiots suffer and fight each other so we don't fight them? This seems to me a perfect example of such.
posted by We put our faith in Blast Hardcheese at 10:38 AM on August 8 [2 favorites]
She still sucks! She sucks a thousand times over and should not be so sucky. But is it not generally acknowledged here that the game of big money is to make all of us broke idiots suffer and fight each other so we don't fight them? This seems to me a perfect example of such.
posted by We put our faith in Blast Hardcheese at 10:38 AM on August 8 [2 favorites]
I can't help but remember the time I spoke to a customer service agent in a mean tone of voice because I was angry about something he had no control over and how I practically grovelled in apology later because I was so embarrassed.
posted by bq at 12:49 PM on August 8 [2 favorites]
posted by bq at 12:49 PM on August 8 [2 favorites]
I'm mystified by the attempts to blame it on Chipotle. Yes, if you ask the server to leave out parts of a bowl, your bowl will look skimpy. If you don't like it, or you think Chipotle is cutting portion sizes too much, decline it and go on with your life, or find a different burrito place. Absolutely nothing about the situation justified attacking the server. The answer to seeking "maximum profit" is to go to a different restaurant. Chipotle is not making anyone "fight each other" even if they are profit-seeking.
posted by tavella at 2:16 PM on August 8 [3 favorites]
posted by tavella at 2:16 PM on August 8 [3 favorites]
Some part of TikTok is trying to make a walkout happen: order, watch your food get made, refuse to pay, leave.
As someone who has worked in some sort of food service situation for over 20 years, if I knew someone who actually did that I’d cut them out of my life immediately.
posted by hototogisu at 6:11 PM on August 8 [1 favorite]
As someone who has worked in some sort of food service situation for over 20 years, if I knew someone who actually did that I’d cut them out of my life immediately.
posted by hototogisu at 6:11 PM on August 8 [1 favorite]
Absolutely nothing about the situation justified attacking the server.
Again, zero percent of commenters here have said Hayne was justified in attacking the server. Zero percent of commenters here think this is how the situation should have gone. I literally only was saying that the background on Hayne turned my thinking on this from "rich asshole turns the rich asshole dial up to 11" to "person with shitty life makes shitty decision to act like a shit, in a way that impacts a blameless person who also has a shitty life, in the context of a shitty corporation that is gouging them both in different ways."
Also the phrase "fight each other" is metaphorical (Capital steals the cookie and lets the proles fight over the crumbs) but was a poor choice here as it involves an actual fight as well, so I apologize for that.
posted by We put our faith in Blast Hardcheese at 12:23 PM on August 9
Again, zero percent of commenters here have said Hayne was justified in attacking the server. Zero percent of commenters here think this is how the situation should have gone. I literally only was saying that the background on Hayne turned my thinking on this from "rich asshole turns the rich asshole dial up to 11" to "person with shitty life makes shitty decision to act like a shit, in a way that impacts a blameless person who also has a shitty life, in the context of a shitty corporation that is gouging them both in different ways."
Also the phrase "fight each other" is metaphorical (Capital steals the cookie and lets the proles fight over the crumbs) but was a poor choice here as it involves an actual fight as well, so I apologize for that.
posted by We put our faith in Blast Hardcheese at 12:23 PM on August 9
The answer to seeking "maximum profit" is to go to a different restaurant.
Which fast food restaurant isn’t seeking maximum computerized profit now?
posted by corb at 2:34 PM on August 9 [1 favorite]
Which fast food restaurant isn’t seeking maximum computerized profit now?
posted by corb at 2:34 PM on August 9 [1 favorite]
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posted by lefty lucky cat at 9:47 AM on August 6 [31 favorites]